Job Description

About Covalent

Covalent is a workforce operations platform built for complex manufacturers. We help aerospace, defense, automotive, and industrial enterprises train, qualify, deploy, and optimize frontline labor at scale.

Our software enables manufacturers to digitize workforce capability management, improve workforce readiness, and make better labor decisions using real operational data. Covalent is trusted by leading global manufacturers to connect workforce capability with production execution—turning workforce data into a strategic operational asset.

We are a profitable, growing SaaS company serving some of the world’s most sophisticated manufacturing organizations, and we are building the category-defining platform for workforce operations.

The Role

As a Customer Success Manager of our Commercial business, you will own a portfolio of smaller, but strategically important accounts. You’ll be the primary driver of adoption, growth, and customer outcomes. This role is ideal for someone who loves autonomy, solving problems, and moving fast.

This is not a reactive support role. We’re looking for someone who can:

Spot issues before they become problems
Dig into data to validate customer sentiment
Drive adoption and usage across accounts
Identify opportunities for expansion and cross-sell

If you need the perfect playbook to act, this role is not for you.

What You’ll Do

Own and grow a book of Commercial accounts end-to-end
Monitor account health and usage metrics, taking proactive action
Identify churn risks early and implement mitigation plans
Conduct training and adoption sessions
Partner with Sales, Implementation, and Product to solve customer problems
Maintain accurate documentation, notes, and account visibility
Identify and drive opportunities for upsell or expansion
Accountable for renewal outcomes by maximizing customer value realization, engagement, and long term growth
Serve as a trusted advisor for your Commercial clients

Success Looks Like

Customers are actively using the product and achieving measurable results
You’re proactive: problems are addressed before escalation
You have identified and deliver on value drivers outlined by the customer through the sales process
Accounts are well-documented, with clear internal visibility
You are driving Commercial growth through adoption, retention, and expansion
Customers trust you as their go-to resource
Maintain and grow a book of business, consistently achieving 100%+ NRR

Requirements

3+ years in a customer-facing role at a technology company

Experience owning your own book of business, ideally in Commercial or startup environments
Track record of solving problems independently and driving results
Strong communication skills-clear, confident, and persuasive
Highly organized with strong attention to detail
Comfortable working with ambiguity and defining your own processes
Self-starter who thrives in a fast-moving, scrappy environment
Experience with tools like Zendesk, Jira, or analytics platforms
Previous experience in SaaS
Knowledge and work history within the manufacturing or industrial markets
Given the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.

Benefits

Why Covalent?

At Covalent, you’ll join a company solving meaningful operational problems for manufacturers that build critical products: from aircraft engines to defense systems.

You’ll have real ownership, direct customer impact, and the opportunity to help shape how Customer Success scales in a growing company. This is a chance to work with a strong team, serve respected industrial brands, and build your career inside a category-defining software platform with significant growth ahead.

Perks:

Becoming an early contributor to a growing customer organization in a high-growth startup
Working with company leadership and a highly collaborative cross-functional team
Opportunities for professional development and career growth
Competitive base salary & benefits
Fully remote work environment
Home office stipend and Learning & Development program