Polish Speaking Customer Support Jobs - Work In Sofia

Job Description

Mercier Consultancy MD is seeking talented and motivated Polish Speaking Customer Support Representatives to join our team in Sofia. This role is an excellent opportunity for individuals fluent in Polish who are passionate about providing exceptional customer service. As part of our team, you will assist Polish-speaking clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities

• Deliver exceptional customer support to Polish-speaking customers via phone, email, and chat.
• Manage inquiries related to products and services, providing clear and accurate information.
• Resolve complaints and troubleshoot issues efficiently to ensure customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to improve processes and enhance the customer experience.
• Stay informed about product updates and company policies to assist customers effectively.

Requirements

• Fluent in Polish (spoken and written); proficiency in English is a plus.
• Previous experience in customer service or support roles preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiarity with customer support software tools is advantageous.
• Positive attitude, problem-solving skills, and a customer-oriented mindset.
• Attention to detail and strong organizational abilities.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...