Mercier Consultancy Group

Dutch Customer Support Specialist E-commerce - Work In Greece - Paid Relocation

  • Mercier Consultancy Group
  • Remote Malta
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Job Description

Mercier Consultancy MD is pleased to offer a position for a Dutch Customer Support Specialist focused on E-commerce, with an exciting opportunity to work in Greece. This role includes a paid relocation package and is ideal for individuals passionate about delivering excellent customer service within the dynamic e-commerce industry.


Key Responsibilities

  • Provide superior customer support to Dutch-speaking e-commerce customers through various channels such as phone, email, and chat.
  • Assist customers with inquiries related to orders, product information, payment processing, and delivery issues.
  • Resolve customer complaints and concerns promptly to ensure satisfaction and loyalty.
  • Maintain accurate records of customer interactions using CRM systems.
  • Collaborate with internal teams to improve operational efficiency and customer experience.
  • Stay updated on e-commerce trends and product knowledge to offer informed support.

Requirements

  • Fluency in Dutch (both spoken and written) is essential; proficiency in English is a plus.
  • Experience in customer support within the e-commerce sector is preferred.
  • Excellent communication skills with a customer-focused approach.
  • Strong problem-solving skills and the ability to handle challenging situations professionally.
  • Familiarity with CRM systems and e-commerce platforms is beneficial.
  • Ability to work independently and collaboratively in a team environment.
  • Willingness to relocate to Greece and adapt to a new culture and work environment.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...