Polish Speaking Customer Support Jobs - Work In Sofia

Job Description

Mercier Consultancy MD is seeking motivated and customer-oriented individuals for Polish Speaking Customer Support positions in Sofia. If you are fluent in Polish and have excellent communication skills, this is a great opportunity to join a dynamic team focused on delivering exceptional customer service to our Polish-speaking clients. You will be responsible for assisting customers with their inquiries and ensuring a positive support experience.

Key Responsibilities

• Provide prompt and professional customer support to Polish-speaking clients via phone, email, and chat.
• Address product and service inquiries, providing clear and accurate information.
• Resolve customer complaints and issues efficiently to improve customer satisfaction.
• Maintain detailed records of customer interactions and issues.
• Collaborate with internal teams to improve service quality and customer experience.
• Stay updated with product information and company policies to assist customers effectively.

Requirements

• Fluency in Polish (both written and spoken); knowledge of English is an advantage.
• Previous experience in customer support or related fields is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support tools and software is a plus.
• Positive attitude and willingness to learn and grow.
• Excellent organizational skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...