Regional Operations Manager (ROM) - West Region

Job Description

Regional Operations Manager (ROM) - West Region
Location: West Coast (must reside 30-45 minutes from major airport)
Company: Associated Veterinary Partners - https://associatedveterinary.com/

This position is remote but requires 50% Travel

Position Overview:

The Regional Operations Manager (ROM) is responsible for overseeing the operational performance, financial outcomes, and team engagement across a portfolio of veterinary hospitals. This role partners closely with Practice Managers and medical leadership to drive consistency, accountability, and sustainable growth. The ROM is expected to be highly visible in the field, providing hands-on support and leadership.

Key Responsibilities:

• Drive hospital performance across revenue, EBITDA, labor, and COGS targets
• Partner with Practice Managers to ensure strong day-to-day operations and accountability
• Support DVM engagement, retention, and recruitment in collaboration with medical leadership
• Conduct regular hospital visits, with a focus on under performing locations
• Lead implementation of operational initiatives, SOPs, and company standards
• Monitor KPIs and coach teams to improve scheduling efficiency, client experience, and workflow
• Ensure compliance with regulatory requirements, inventory controls, and company policies
• Partner cross-functionally with HR, Finance, Marketing, and IT to support hospital success
• Lead, coach, and develop Practice Managers and Partner DVMs to build strong, sustainable teams

Travel Requirements:

• Frequent travel required (approximately 50%)
• Regular on-site presence in hospitals is expected

Qualifications:

• 5+ years of multi-site operations leadership experience (veterinary or healthcare preferred)
• Strong financial acumen with experience managing P&Ls
• Proven ability to lead through influence and drive performance improvement
• Excellent communication, coaching, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience:

• Veterinary or healthcare operations experience
• Experience supporting acquisitions ensuring transitions
• Track record of improving under performing locations

Key Attributes:

• Hands-on, solutions-oriented leader
• Strong sense of ownership and accountability
• High emotional intelligence and ability to influence diverse teams
• Willingness to travel and be present in hospitals

Compensation & Benefits:

• Salary: $100k - $130k, depending on experience
• Comprehensive Health, Dental and Vision insurance
• PTO
• 401(k) with company match