Dutch Customer Support Specialist | E-commerce - Remote In Greece

Job Description

Mercier Consultancy MD is looking for a skilled Dutch Customer Support Specialist to join our e-commerce team and work remotely from Greece. This role is ideal for candidates fluent in Dutch who are passionate about providing excellent customer service in the fast-paced e-commerce industry. As part of our support team, you will assist customers with their inquiries, ensuring a smooth and satisfying shopping experience.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat.
• Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently.
• Document all customer interactions accurately and follow up to ensure issue resolution.
• Collaborate with logistics, sales, and technical teams to resolve complex customer issues.
• Stay up-to-date with e-commerce products and policies to offer accurate assistance.
• Participate in training programs to continuously improve customer service skills and product knowledge.

Requirements

• Fluency in Dutch (oral and written) is essential; good command of English is an advantage.
• Previous experience in customer support, preferably in an e-commerce environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills with a customer-focused approach.
• Familiarity with CRM tools and e-commerce platforms is preferred.
• Ability to work independently and effectively in a remote work setup.
• Highly organized, proactive, and adaptable to a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...