Technical Customer Success Manager - Integrations

The Technical Customer Success Manager – Integrations enables customers to deploy scalable, reliable, and efficient integrations using Agiloft’s Integration Hub. This role drives measurable improvements in integration stability, adoption, and usage efficiency across the customer lifecycle.

Operating at the intersection of customer success, technical advisory, and product insight, this role partners directly with customers and internal teams to validate integration design, reduce technical risk, and accelerate time to value. It focuses on identifying inefficiencies, improving architecture patterns, and ensuring integrations are production-ready and sustainable.

The role contributes to customer retention and expansion by improving adoption in underutilized accounts and stabilizing high-risk environments. It also builds repeatable frameworks, playbooks, and review mechanisms that scale integration success across the customer base. Strong performance results in healthier usage patterns, reduced overages, and consistent delivery of high-quality integration outcomes.