Senior Account Manager, Brand Practice

Job Description

Who We Are

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.

Location: (Remote) Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, Connecticut - travel required for client visits/ meetings.

Role Overview

We are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth.

This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long-term client value.

What You’ll Do

Client Ownership & Relationship Management

• Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.
• Managing 10-15 accounts approximately at one time
• Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust
• Lead client communications, including regular updates, reporting, and executive-ready presentations
• Develop a deep understanding of client business objectives, brand positioning, and communication strategies

Account Strategy & Growth

• Partner with the Managing Director to shape account strategy and identify growth opportunities
• Drive retention and organic growth within assigned accounts
• Support proposal development and present strategic recommendations to clients
• Identify new opportunities and collaborate with internal teams to scope and develop solutions

Program Execution & Delivery

• Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
• Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
• Set and manage client expectations while aligning internal resources
• Ensure quality control of deliverables prior to client delivery

Operational Leadership

• Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
• Proactively identify risks, gaps, and opportunities within accounts
• Develop clear account briefs and internal updates to ensure alignment
• Provide direction and context to teams to support successful execution

Requirements

What You’ll Bring

• Experience in a marketing agency, consulting, or client services environment
• Proven track record of managing client relationships and delivering programs
• Strong verbal and written communication skills, including client-facing presentations
• Experience working across cross-functional teams
• Ability to influence without direct authority
• Ability to travel for business needs as per organizational requirements.

Key Competencies

• Client Leadership: Owns client relationships and outcomes with accountability
• Strategic Thinking: Connects client goals to actionable strategies
• Relationship Building: Establishes trust and credibility with stakeholders
• Execution Excellence: Drives high-quality, on-time delivery
• Communication & Influence: Communicates effectively across stakeholders
• Cross-Functional Collaboration: Aligns teams to deliver cohesive outcomes
• Commercial Acumen: Identifies and drives growth opportunities
• Organization & Prioritization: Manages multiple priorities with strong attention to detail

Success Metrics

• Client retention and satisfaction across assigned accounts
• Organic growth within managed accounts
• Quality and consistency of delivery
• Effectiveness of client communication and relationship management
• Ability to successfully manage moderately complex accounts

Ways of Working

• Operates as a primary account owner for assigned Brand clients
• Partners closely with the Managing Director for strategic alignment
• Works independently while escalating complex or high-risk situations as needed
• Balances client needs, delivery execution, and growth opportunities
• Maintains a proactive, accountable, and solutions-oriented approach

Impact

This role plays a critical part in strengthening client relationships and ensuring consistent, high-quality delivery across accounts, contributing directly to retention, growth, and the overall success of Brand Practice.

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Equal Opportunity Employer

Heritage Werks is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.