Job Description

We are seeking a proactive and highly organized Customer Success Manager to oversee client projects from post-sale through final delivery. This role focuses on ensuring a smooth, well-communicated experience while coordinating across multiple stages of production and installation.

You’ll play a key role in keeping projects on track, managing client expectations, and ensuring timely completion of all milestones.

Duties / Tasks to perform

Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
Collect and organize required documentation such as logos, surveys, and approvals
Submit permit applications and track approvals with relevant authorities
Coordinate and communicate production and installation timelines
Serve as the main point of contact for client inquiries, updates, and issue resolution
Monitor project progress to ensure completion within a 4–6 week timeframe
Confirm project completion, including documentation and photos
Support final payment collection and project closure

Requirements

Strong English communication skills (written and verbal)
Proven ability to manage multiple projects and deadlines simultaneously
Excellent organization, documentation, and follow-up skills
Strong client-facing communication and expectation management
Ability to work collaboratively while maintaining ownership of tasks
High sense of urgency, problem-solving mindset, and attention to detail
Experience with CRM or project management tools (e.g., ShopVox or similar)
Ability to understand basic plans, drawings, or specifications
Familiarity with permitting processes or construction workflows (preferred)
Basic understanding of signage, fabrication, or installation processes (a plus)

Schedule & availability
Monday through Friday, 7:00 AM – 4:00 PM (GMT -5:00) Eastern Time (US & Canada)

Application process
Qualified candidates will be contacted for an initial screening, followed by an interview stage.

Benefits

Fully remote work environment

Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.