Email Support Specialist

Job Description

📋 JOB OPENING — Email Support Specialist ADF Medical Services Inc.

We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.

Role: Email Support Specialist

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

What You'll Do:

• Respond to patient and client email inquiries promptly and professionally
• Provide accurate information on services, appointments, billing, and general support
• Compose clear, empathetic, and well-structured email responses
• Track and manage open email tickets to ensure timely resolution
• Follow up with patients and clients to confirm issue resolution and satisfaction
• Escalate complex or sensitive inquiries to the appropriate department
• Document all email interactions accurately in our CRM and support systems
• Maintain strict patient confidentiality in accordance with HIPAA guidelines

Benefits

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Supportive team environment and ongoing coaching
• Career growth opportunities within ADF Medical Services