Spreetail

IT Support Specialist (SE Asia Hours)

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Job Description

We are looking for an IT Support Specialist who can work SE Asia hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top ecommerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster ecommerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down. 


How you will achieve success:
  • Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution. 
  • Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.  
  • Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving.  
  • Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.  
  •  Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.   

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    What experiences will help you in this role:
  • 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support SE Asia hours.
  • Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
  • Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.  Fundamental awareness of networking and security impact. 
  • Ability to triage and troubleshoot issues using a structured, methodical approach.
  • Demonstrate professional, empathetic communication when supporting employees and team members alike. 

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