Customer Success Enablement Manager
- Sword Health
- Remote USA
Job Description
Role
The Enablement Coordinator at Sword Health will lead the strategic development and execution of comprehensive Customer Success enablement programs. This role is pivotal in equipping the Customer Success team with the tools, resources, and training necessary to enhance their effectiveness, shorten ramp time, and consistently achieve or surpass company goals.. The Enablement Coordinator will drive initiatives that unify global best practices, improve messaging accuracy, and support successful Customer Success methodologies across the organization, including hiring and development.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Lead the design and implementation of advanced training programs tailored to address specific knowledge and performance gaps within the Customer Success team.
Develop and execute a cohesive strategy for enablement, ensuring alignment with global best practices in positioning Sword Health throughout the customer lifecycle process.
Oversee the onboarding process for new hires, ensuring they are fully integrated and equipped with the necessary tools and knowledge.
Collaborate with Customer Success leadership to create and manage enablement projects, such as playbooks for managers, training tracks, and certification programs.
Analyze and track performance metrics to assess the effectiveness of enablement initiatives, making data-driven adjustments as needed.
Serve as a key liaison between Customer Success teams and other departments, fostering cross-functional collaboration to enhance overall team performance.
What you need to have
8+ years of experience in Customer Success enablement, enterprise sales management, or a related field, with a proven track record of managing and delivering successful enablement projects from inception to completion.
Expertise in designing and implementing commercial training programs that drive measurable improvements in Customer Success readiness and performance.
Strong understanding of the Customer Success cycle, including common challenges and best practices.
Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization.
Proven ability to analyze performance data and translate insights into actionable strategies.
Demonstrated experience in leading cross-functional teams and driving collaboration across departments to achieve Customer Success objectives.
What we would love to see
Experience working with AI-driven tools and platforms to enhance Customer Success enablement strategies.
A background in global Customer Success enablement, with a focus on supporting Customer Success teams across multiple regions or countries.
