Systems Engineer

Job Description

About Us: Staff4Me is dedicated to providing exceptional technical support to our clients. We pride ourselves on our commitment to resolving hardware and software issues promptly and effectively.

Job Description: Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities:

• Work as a coordinator on the Break-Fix team.
• Review the assigned ticket to identify how the Break-Fix team can assist in resolution.
• Review all the open tickets to identify any other issues that can be solved with the same dispatch.
• Create a BAP/Platform One Order following the UBF process.
• Generate a work order and submit to the contractor pool.
• Adjust the urgency, description, and pricing of each work order to ensure prompt acceptance and technician assignment.
• Coordinate with on-site and remote technical resources to resolve issues efficiently.
• Communicate scheduling and technical updates to residents, property staff, and stakeholders.
• Collaborate with on-site resources to ensure proper ticket documentation and resolution.
• Follow up with on-site resources to confirm attendance and resolution.

Requirements

• 3-5 years of experience as a Break-fix Engineer or similar role.
• Ruckus, Cisco, and HP experience is preferred.
• Strong technical knowledge of hardware components, software applications, and networking.
• Hands-on experience in troubleshooting hardware and software issues.
• Experience in telco and network infrastructure is a must.
• Knowledge of operating systems such as Windows and macOS.
• Experience in performing hardware repairs and replacements.
• Good understanding of network protocols and configurations.
• Ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving and multitasking skills.
• Professional certifications such as CompTIA A+, Network+, or MCP are a plus.