Security Analyst Support Intern

Job Description

Defiant, maker of Wordfence, is a small, dynamic, fast-growing, and profitable company with loyal customers who love our products and services. We are the global leader in WordPress security, protecting over 5 million websites.

We’re looking for a Security Analyst Support Intern to join the Wordfence team and gain hands-on experience in securing and supporting WordPress websites. This role will primarily involve working closely with the Wordfence Customer Support team to identify and address customer issues. Additionally, the intern will spend time with the Marketing, Quality Assurance, Care and Response, and Threat Intelligence teams, gaining insight into SEO, testing, site cleaning, and vulnerability validation processes.

This is a 12 week internship with an hourly rate of $25 per hour. Upon completion of the Security+ certification, the hourly rate will increase to $30 per hour.

This position requires that you be eligible to work in the United States without immigration assistance and that you currently live in the US.

Company Culture

You'll work with a talented and highly-motivated team that is friendly, fast-moving, self-managing, and highly capable with a sense of humor. Our team's family time is important; we won't typically require long hours when we can avoid it, which is almost always.

Our entire team works remotely using Slack for casual interaction. There's no micro-­management here—we trust that you will see tasks through to completion and communicate with your fellow team members when needed or ask for help when needed.

At Defiant, ‘trust’ is the attribute we value most highly among our team members. We need to know that you can grab a task, communicate clearly with stakeholders, and see the task to completion with superb attention to detail.

We use apps like Slack, FogBugz, GitHub, and Google Apps for our workflow.

Requirements

• Currently enrolled in a Bachelor’s degree program in Computer Science, Information Security, or a related field.
• Basic understanding of web technologies and security concepts.
• Strong interest in pursuing a career in information security.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and commitment to delivering high-quality work.

Preferred (But Not Required) Skills & Knowledge

• Familiarity with WordPress CMS, plugins, and themes.
• Familiarity with website hosting tools such as cPanel and FTP.
• Basic knowledge of network security principles and technologies.
• Experience with customer support or customer-facing roles.
• Basic understanding of QA processes and methodologies.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Collaborate with the Customer Support team to troubleshoot and resolve customer issues related to the Wordfence plugin.
• Participate in weekly meetings with the core Wordfence, Customer Support, and Care and Response teams.
• Collaborate with the Marketing team to gain insight into marketing strategy and SEO principles.
• Support the Quality Assurance team by testing the Wordfence plugin and website improvements.
• Support the Threat Intelligence team by researching plugin vulnerabilities and identifying various exploits.
• Conduct independent study and successful completion of Security+ certification.

Hiring Process

We review all applications submitted and respond to all candidates usually within one to two weeks.

1. Please fill in the form provided in this application. The hiring team will look at this first. The way you answer our form will determine if your application moves to the next step. Please note that we read every answer and this form is a critical part of our hiring process.
2. Candidates who appear to have the right skills from the initial application will be sent a more detailed Assessment Test to further assess skills.
3. Participate in a series of phone interviews. We are respectful of your time and keep the number of interviews you will need to attend to a minimum. This is usually two or three interviews. All interviews are done remotely with no travel involved.
4. All contracts and offers of employment are contingent on the successful completion of a background check. The results of the background check are considered as they relate to the position and do not automatically disqualify someone from a contract or employment with the company.
5. All internship positions require a trial period of approximately 1 -2 weeks with a minimum commitment of 10 hours per week. You will be paid for this short-term contract, and it will be used to evaluate whether both parties want to pursue an ongoing, regular employment relationship.

Benefits

• Eligible for paid company holidays. 
• Eligible for overtime pay.
• 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.

Diversity at Defiant

We value diversity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status.