Myollie

Data Analyst, Retention

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Job Description

Ollie is looking for a Data Analyst to join the cross functional team responsible for building subscription retention and member loyalty. This role is ideal for someone who is highly analytical, curious about customer behavior, comfortable working with imperfect business questions, and excited to translate data into decisions. This highly collaborative, hands-on, and technical analyst will leverage their passion for data-driven experiences and expertise in testing strategy to lead analysis across Ollie’s lifecycle comms, mobile apps, and new member services.  

This is a remote role open to candidates based on the U.S. East Coast and will report to the Senior Data Analyst, Experimentation & Growth.



What You'll Do:
  • Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through: 
  • Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
  • Hypothesis & initiative valuation to inform prioritization
  • Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
  • Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
  • Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience

    • Who You Are:
  • You have 2+ years of experience in data analytics,business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
  • You believe in Ollie’s mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
  • You balance technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and subscription-based metrics (retention/churn, LTV) to effectively analyze data & answer questions
  • You are comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
  • You are skilled in breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficiently
  • You love transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
  • Strong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business

    • What You'll Get:
  • Competitive salary
  • Sponsored 401k program with employer match up to 4%
  • Comprehensive health coverage including medical, dental and vision
  • Unlimited vacation policy that you're encouraged to use
  • Paid parental leave
  • 1-week paw-ternity leave for new dog parents
  • Free Ollie subscription
  • Inspiring pack members!

    • Apply Now
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