Customer Success Specialist

Job Description

We are looking for dedicated customer success professionals to join our select team and to ensure our continued success and growth with companies across the world. As the Customer Success Specialist, your role entails close collaboration with Starfish's Sales teams to acquire new clients, define project scopes, and allocate resources effectively. Serving as the main contact for new clients, you will ensure the delivery of exceptional client experiences, enhance our relationships within the Enterprise sector, and handle client escalations when necessary. To succeed in this role, you should possess a robust track record in delivering digital products and a comprehensive grasp of Agile methodologies in software development.

Requirements

• Regularly engage with Enterprise leaders, business owners, hiring managers and Starfish sales teams to align on delivery approaches for identified opportunities.
• Collaborate with Starfish's Sales teams to acquire new clients.
• Coordinate with Starfish's Talent team to identify and secure resources, ensuring the appropriate mix of expertise for each client project.
• Manage a team comprising Starfish Marketers, Creative professionals, Sales representatives, and Operations personnel.
• Oversee the execution and delivery of client projects as necessary.
• Generate and implement strategies for new business development.
• Ensure successful project delivery in adherence to Starfish's processes, methodologies, and quality benchmarks.
• Manage client expectations and facilitate their active involvement throughout the project lifecycle.
• Collaborate with relevant teams at Starfish to promptly address any client concerns during engagements.
• Cultivate enduring, trusted advisor relationships with all Starfish clients.
• Partner with the Starfish Managed Delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
• Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
• Maintain ongoing communication with team members.

Duties and Responsibilities

• Be the first point of contact for new business prospects by handling incoming demos and determining the next steps for each prospect
• Maintain all contacts/leads/opportunities and record all sales activities in our CRM
• Move leads through the sales funnel by performing active follow-ups via calling, texting, emailing, and Linkedin
• Communicate and persuade warm leads using emails, phone calls
• Collaborate with sales executives to ensure the company's revenue targets are met

Experience

• A Bachelor’s degree.
• Over a decade of experience in project management, account management in the marketing or technology consulting sectors.
• Demonstrates a keen ability to foster and nurture robust working relationships with clients.
• Experienced in collaborating with distributed teams, with proficiency in effectively operating as a remote member within a dynamic, dispersed team while meeting stringent deadlines.
• Comfortable thriving in a fast-paced, rapidly expanding environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
• Excellent in both written and spoken English

Culture

At Starfish, we strive for quality and excellence. The vision of the company is to provide the top 1% of talent to clients. We value ingenuity, hustle, grit, and the pursuit of constant professional growth.

Our goal is to continue to build a world-class team of professionals to not only be leaders but to create entire initiatives that innovate how we do things. At our company, you'll have the opportunity to challenge norms, own entire areas, and have the ability to collaborate with senior members of our team.

Schedule

Full-Time, 5 Days a Week

Benefits

• Join a fully remote team with members spanning the globe.
• Contribute to an expanding team in the early stages of a rapidly growing company.
• Competitive compensation.

Monthly Salary

• Base: PHP 30,000 to 50,000
• Commission
• Bonus