Strategic Program Manager

Job Description

The Strategic Program Manager (SPM) at Panorama Education is a high-impact, cross-functional leadership role designed to ensure our most complex, high-value projects/clients succeed. An SPM operates as the central “hub” for the client & projects they support—understanding needs, solving problems, and leading internal alignment to deliver exceptional outcomes. This role is ideal for seasoned professionals who can thrive in ambiguity, have a strong presence, and bring unique superpowers—like strategic thinking, product knowledge, or educational landscape expertise—to Panorama’s evolving client base.

SPMs will step into roles on a rotating or time-bound basis depending on client/project need, scale, or challenge, and will work closely with other Panorama team members cross functionally.

Key Responsibilities

• Client Leadership: Serve as a critical part of the account team for selected strategic clients, ensuring we meet key outcomes and earning trusted-advisor status.
• High-Stakes Engagements: Step into complex, high-visibility accounts or initiatives where Panorama needs a skilled operator to stabilize, enhance, or elevate our delivery. 
• Strategic Problem-Solving: Identify pain points, needs, or opportunities and lead initiatives to design and implement scalable solutions.
• Cross-Functional Collaboration: Partner with internal teams (Client Partnerships, Account Management, Product, Engineering, etc.) to align resources and efforts to client goals.

Requirements

What Makes a Great SPM

• Gravitas & Presence: You inspire confidence, speak with clarity, and can operate credibly with senior district leaders and internal executives.
• People-Centered Problem Solver: You understand client experience deeply and are energized by figuring out the systems or strategies to solve their problems.
• Comfort with Ambiguity: You thrive when given space and trust to figure things out, and can navigate shifting priorities with grace.
• Superpower Depth: You bring a particular strength—whether it’s facilitation, strategic planning, analytics, or systems thinking—that makes your teammates better.
• Execution Excellence: You “get it done,” balancing quick wins with long-term solutions.

Jobs to Be Done

Project Placement:

In cases where Panorama expects a project to become complex, or where the stakes are high, a SPM is added to the project. In these cases, the SPM will be responsible for:

• Working with key stakeholders to define success
• Designing a plan to achieve this vision for success
• Working with the client and internal teams to deliver on that vision
• The SPM will document the goals for each project placement, and report progress throughout until the goals are met. 

State Level Clients:

In addition to project placements, for most state-level clients, the SPM will play a key role by: 

• Acting as the delivery-focused contact for the state-level project teams.
• Coordinating delivery across internal teams supporting the LEAs within the SEA. 
• Reporting progress to the state-level teams.

Benefits

The base salary range for this position is $121,500 - $162,000

Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits

Some of the additional benefits offered are:

• 401K with an employer match
• Health, dental, vision, life insurance, and short-term and long-term disability coverage. 
• Flexible spending account for health care and dependent care
• Wellness Reimbursement
• Work from Home Reimbursement
• Flexible vacation policy
• Parental leave program
• Company Issued Laptop