Dutch Speaking Customer Service for E-commerce Company in Greece

Job Description

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels.
• Assist customers with product inquiries, order processing, returns, and general support.
• Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
• Collaborate with internal departments such as logistics and sales to address customer needs effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Stay updated on company products, services, and promotional campaigns to provide accurate information.

Requirements

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service, preferably in an e-commerce or retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to work under pressure.
• Proficiency with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.
• A customer-focused attitude and a willingness to go the extra mile to ensure satisfaction.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks