Polish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

Job Description

Patrique Mercier Recruitment FR is excited to offer an exceptional opportunity for a Polish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role includes a fully paid relocation package, providing an ideal chance for passionate customer service professionals eager to advance their careers while experiencing a new culture.

Responsibilities

• Provide high-quality customer service to Polish-speaking customers across multiple communication channels such as phone, email, and chat.
• Assist customers with inquiries related to products, orders, returns, and general support.
• Efficiently resolve customer issues and complaints to ensure satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with other teams to improve processes and enhance the customer experience.
• Engage in continuous learning to increase product knowledge and customer service skills.

Requirements

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service roles, preferably in a related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-oriented mindset.
• Proficiency in customer service software and Microsoft Office applications.
• Highly organized and detail-oriented.
• Willingness to relocate to Sofia with all relocation expenses fully covered.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live