German Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation
- Patrique Mercier Recruitment By Nellie
- Remote Germany
Job Description
Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals fluent in German who are looking to develop their career in customer service within a supportive and dynamic environment.
Responsibilities
- Provide excellent customer service to German-speaking customers via phone, email, and chat.
- Handle inquiries related to products, orders, returns, and general support efficiently and professionally.
- Resolve customer issues and complaints with a focus on customer satisfaction.
- Maintain accurate records of customer interactions and update the CRM database.
- Stay knowledgeable about company products and services to provide accurate information.
- Collaborate with internal teams to enhance the overall customer experience.
- Participate in ongoing training to improve service skills and product knowledge.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in using customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation expenses fully covered by the company.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live
