Patrique Mercier Recruitment By Nellie

Norwegian Speaking Customer Service Agent - Work In Sofia - Paid Relocation

  • Patrique Mercier Recruitment By Nellie
  • Remote Norway
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Job Description

Patrique Mercier Recruitment FR is excited to offer a vibrant opportunity for a Norwegian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role offers a paid relocation package, making it an ideal chance for individuals looking to advance their customer service career while experiencing a new cultural environment.


Responsibilities

  • Provide outstanding customer service to Norwegian-speaking customers through phone, email, and live chat.
  • Manage inquiries related to products, orders, returns, and general support promptly and professionally.
  • Resolve customer issues and complaints with a focus on customer satisfaction and retention.
  • Maintain accurate records of customer interactions in the CRM system.
  • Stay updated on company products and services to offer knowledgeable assistance.
  • Collaborate effectively with internal teams to enhance customer experience.
  • Participate in ongoing training to improve customer service skills and product knowledge.

Requirements

  • Fluency in Norwegian and English, both written and spoken.
  • Experience in customer service roles, preferably in a related industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Proficient in using customer service software and Microsoft Office tools.
  • Detail-oriented and well-organized.
  • Willingness to relocate to Sofia, with relocation costs covered.

Benefits

  • Comprehensive training fully covered
  • Secure employment along with opportunities for career growth
  • Competitive salary
  • Extra health insurance options
  • Access to over 50 benefits and services tailored to your needs
  • A welcoming international workplace culture
  • Ongoing support and learning opportunities
  • 1500 euro singing bonus
  • Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live