Business Operations Specialist (Marketing Ops)

Job Description

About the role:

As the Business Operations Specialist, you will work cross-functionally across the entire organization to own, define, and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!

In this role, your primary focus area will be Marketing Operations, where you will be responsible for executing email marketing campaigns and supporting the day-to-day operational needs of the Marketing team within Marketo.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own and execute operational programs and process improvements that increase productivity, consistency, and effectiveness across the business.
• Design, deliver, and continuously improve cross-functional initiatives from problem definition through implementation, measurement, and communication of business impact.
• Build, maintain, and evolve reporting and dashboards that support both frontline execution and leadership decision-making.
• Partner with Enablement and functional stakeholders to ensure tools, documentation, training, and communications support successful rollout and adoption of operational initiatives.
• Collaborate with Business Operations and Business Systems partners to manage and improve core systems and the surrounding technology ecosystem.
• Act as a trusted operational partner to stakeholders across multiple business units by aligning priorities, removing blockers, and driving initiatives forward.
• Identify opportunities to centralize, automate, or standardize workflows to reduce manual effort and improve end-to-end experiences.
• Enable adoption of tools and processes through clear documentation, user support, and feedback loops.
• Monitor operational health through dashboards and exception reporting, identifying risks, gaps, and opportunities for improvement.Contribute to the effectiveness of the Operations team by modeling strong execution, collaboration, and accountability.

About you:

• 2+ years of experience in business operations, functional operations (e.g., Sales, Marketing, Partner, Delivery, or Customer Success Ops), or a related role.
• Hands-on experience with Marketo for email campaign execution, program setup, and list management.
• Experience working with core business systems (e.g., CRM, workflow, analytics, or automation platforms).
• Demonstrated ability to independently own operational workflows or initiatives end-to-end.
• Proven ability to partner cross-functionally and manage competing priorities.
• Clear, effective communicator with experience presenting, facilitating discussions, and using consultative questioning.
• Highly organized, detail-oriented, and comfortable managing multiple initiatives in parallel.
• Curious, proactive, and willing to challenge existing processes in service of better outcomes.
• Comfortable learning new domains and asking questions to accelerate understanding.
• Collaborative team player who supports peers and contributes positively to team culture.
• Demonstrated experience leveraging automation, AI, or tooling to improve workflows, enhance decision-making, or drive operational efficiency.

Nice to have:

• Familiarity with Asana or similar project management tools for managing requests and tracking deliverables.
• Experience supporting high-velocity or complex operational environments.
• Familiarity with performance metrics across customer-facing or internal teams.
• Experience designing or maintaining automated workflows or system integrations.
• Exposure to modern business systems such as CRM, marketing automation, support platforms, analytics tools, or collaboration software.
• Relevant certifications or equivalent hands-on experience (e.g., Marketa Certified Associate or Expert).

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Why 8am

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.