Cselitegetaways

Remote Client Support Specialist

  • Cselitegetaways
  • Remote Portland
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Job Description

Key Responsibilities

  • Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
  • Support travelers with booking updates, modifications, cancellations, and special requests.
  • Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
  • Follow up to confirm trip details and gather feedback post-travel.
  • Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

  • Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
  • Exclusive travel perks and access to industry-only discounts.
  • Professional development through ongoing training, mentorship, and team support.
  • Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

  • Strong written and verbal communication skills.
  • Experience in customer service—ideally in travel, tourism, or hospitality.
  • High attention to detail with strong organizational and follow-through habits.
  • Tech-savvy and quick to adapt to new systems and booking tools.
  • A genuine love for travel and helping others design unforgettable journeys.