Senior Account Manager, Client Success

Job Description

Do you love building strong client relationships and driving results? Are you excited by the challenge of managing a portfolio that funds $100K+ per month? If so, we’ve got the perfect role for you!

At FundThrough, our Account Managers are strategic partners, not just client contacts. You'll own the performance, retention, and growth of your portfolio, acting with urgency and thinking like a business operator. If you’re passionate about uncovering opportunities, managing risk, and making an impact, we’d love to hear from you!

About the company:

FundThrough is a leading fintech company accelerating cash flow and enabling growth for small and medium-sized businesses that sell to large customers and wait to get paid. Based in Toronto and operating across North America, FundThrough’s AI-powered invoice funding platform gives B2B businesses fast, customized funding offers to get their invoices paid in a few days, rather than a few months, and get quick access to cash they’ve already earned.

Requirements

• 3–5 years of experience in Account Management, Client Success, or B2B Financial Services, with direct ownership of a portfolio or book of business.
• Proven ability to grow revenue, retain accounts, and influence outcomes across teams while managing client relationships commercially.
• Strong analytical mindset, comfortable working with portfolio metrics like funding volume, utilization rates, revenue trends, and risk indicators.
• Excellent stakeholder management and communication skills, with the ability to drive outcomes across teams without direct authority (Salesforce experience preferred).
• Intellectual curiosity and willingness to learn the mechanics of invoice funding, credit, and working capital
• Bonus: Experience in fintech, invoice factoring, working capital, or other commercial lending environments.

Responsibilities:

• Own portfolio performance, driving growth, client engagement, and addressing at-risk accounts.
• Build strong client relationships, conduct reviews, and proactively address churn risks.
• Collaborate with internal teams to resolve issues and drive outcomes effectively.
• Monitor risk signals and act early to mitigate potential challenges.
• Ensure smooth operations, maintain accurate records, and provide client feedback to improve processes.

Benefits

• Opportunity to leave your mark on a growing startup
• An incredibly diverse team of brilliant minds from all over the world
• Competitive compensation
• Family-friendly policies
• Work from home
• Birthday treats, and a lunch of your choice every week (one of our values is Fun & Food!)

We believe in transparency and fair pay. For this role, the anticipated salary range is 60,000- 80,000 CAD, depending on qualifications, experience, and location.

Open and honest is one of our core values at FundThrough and in this spirit,  we are sharing we do not use AI tools in our hiring process and kindly request that applicants refrain from using AI during the interview process.

Please note that due to the sensitive nature of the work we do, clearing a criminal record check is a condition of employment. FundThrough encourages applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.