Community Manager

Job Description

Who we are:

Releaf Dispensary Ltd is a leading medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based treatments. Headquartered in the UK, we aim to enhance the quality of life for our patients through innovative solutions and outstanding patient service.

We’re a fast-growing team of passionate professionals on a mission to put patients back in control of their health journey. We’ve seen first-hand how alternative treatments can change lives, and we’re proud to be at the forefront of that change.

Who we’re looking for:

We’re looking for a proactive, empathetic Community Manager to join our busy, growing Marketing Department - someone who knows how to spark genuine connection at scale.

The ideal candidate will be a confident communicator with excellent interpersonal skills and someone who is passionate about improving health and building a community that inspires progress and belonging. 

You’ll help shape how Releaf engages with patients, advocates, and online communities, building trust, sharing stories, and growing our presence across multiple platforms. 

This is a varied, hands-on role with full training and support, but we’re looking for a self-starter who thrives on ownership, manages their own workflow, and takes initiative to grow our communities across multiple platforms.

Ideally you’ll have 2+ years’ experience managing online communities or in advocacy roles, with experience in healthcare, lifestyle or wellness space, highly desirable, and be confident working remotely.

Key Responsibilities:

• Community Engagement & Moderation: Monitor and engage with Releaf’s online audiences across platforms (including Meta and other forums), responding promptly and empathetically to build trust and strengthen relationships.
• Reputation Management: Respond to Trustpilot and other public reviews, addressing feedback thoughtfully and in line with brand values.
• Patient Advocacy & Storytelling: Lead Releaf's Patient Stories Initiative by conducting interviews, capturing authentic experiences, and collaborating with the content team to bring patient voices to life.
• Community Growth: Expand Releaf’s presence in external communities and identifying other relevant forums for engagement.
• Charity & Campaign Partnerships: Support and develop partnerships with charities, focusing on awareness days, campaigns, and meaningful collaborations aligned with Releaf’s mission.
• Influencer & Advocate Support: Assist in influencer marketing initiatives, building relationships with KOLs, patient advocates, and brand ambassadors to amplify Releaf’s reach.
• Reporting & Insights: Track community engagement metrics, share insights on audience sentiment, and identify opportunities to improve patient experience and brand presence.

We’re looking for someone who is excited to join a busy growing organisation - our team culture is based on support and respect and we take a proactive approach to employee progression and development. The ideal candidate for this role will be happy to roll their sleeves up and can take ownership of this role. In return, we offer flexible working; personalised training and development; private health insurance, Employee Assistance Programmes; access to employee perks and Releaf staff patient benefits.

How to apply:

In order to apply please send your CV

Our application process starts off with an informal remote meeting followed by a written test. We are an inclusive employer and would welcome applications from a diverse range of applicants; if there is anything we can do to help support you during the interview process, please let us know.