Consumer Technology Training Content Manager (TCM)

Job Description

About us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About our client and the role

Our client sits at the crossroads where people and change collide, and right now, that means AI.

They are a UK-based creative learning and enablement company on a mission to inspire, equip, and empower people through world-class training experiences. As they continue to push the boundaries of what learning can look like in the age of artificial intelligence, they are seeking a dynamic Consumer Technology Training Content Manager to join their growing Training & Enablement team.

This is more than a program management role. It’s an opportunity to shape the future of AI-powered learning at scale, owning the end-to-end delivery of their AI training program, driving operational excellence, and championing innovative ways to integrate AI tools into everything they do.

If you are a structured thinker with a genuine passion for AI, a talent for bringing people and processes together, and the drive to make a measurable impact, this is an opportunity to be part of something transformative.

Role Overview

● The Consumer Technology Training Content Manager is responsible for developing, maintaining, and delivering high-impact training content that supports consumer-facing field teams and retail partners across multiple product categories.
● This role serves as one of the central points of contact for consumer enablement, ensuring that training assets, product narratives, and delivery materials are accurate, engaging, and aligned to key seasonal moments and product launches. The position blends subject matter expertise, agile content creation, and dynamic training facilitation to drive confidence and capability within field and retail audiences.
● Working closely with strategic content, marketing, and enablement stakeholders, this role ensures training content is current, scalable, and fit for purpose in fast-moving consumer environments.
● The role operates across three core pillars:
○ Content Maintenance & Creation – 50%
○ Subject Matter Expertise – 30%
○ Training Delivery & Facilitation – 20%

Key Responsibilities

1. Content Maintenance & Creation – 50%
● Own the creation, adaptation, and ongoing maintenance of consumer-facing training assets.
● Develop launch-ready content to support seasonal campaigns and product releases.
● Respond to last-minute updates and “just-in-time” content needs.
● Maintain and update centralised repositories of training decks, playbooks, and quick reference guides including “always on” foundational content.
● Ensure all messaging is consumer-focused, retail-relevant, and aligned with product positioning and brand messaging.
● Regularly review and update assets based on product updates, retail feedback, and field insights.

● Collaborate with Strategic Content and Marketing stakeholders to align on narrative, positioning, and quality standards.
● Adapt technical or feature-based messaging into clear, compelling, customer-friendly storytelling.
● Support video and digital training asset production where required.

2. Subject Matter Expertise – 30%
● Develop and maintain knowledge across relevant product categories and ecosystem developments.
● Proactively monitor product updates, launches, and innovations (both public and internal).
● Act as a content validator, ensuring accuracy, demonstration integrity, and best-practice representation.
● Stress-test training materials and demonstrations through a field and retail lens.
● Identify knowledge gaps from retail or field feedback and proactively address them through updated content or training.
● Explore and experiment with AI tools and emerging technologies to integrate into future-facing training content.
● Support cross-functional stakeholders with product expertise during key launch and content review moments.

3. Training Delivery & Facilitation – 20%
● Deliver engaging virtual and in-person training sessions for consumer-facing audiences (e.g., retail teams, field teams, training leads).
● Lead Train-the-Trainer (TTT) sessions for seasonal campaigns and major product launches.
● Facilitate FAQ sessions and enablement workshops to support rollout success.
● Provide in-person event support at key moments, including live demonstrations, best-practice showcases, and stakeholder experiences where required.
● Enable Training Leads with clear rollout guidance and supporting materials.
● Continuously evolve delivery style to suit varied audiences and environments.

Stakeholder & Relationship Management

● Partner closely with internal stakeholders to ensure alignment across messaging and launch readiness.
● Serve as a trusted contact for field and retail stakeholders.
● Collaborate cross-functionally to ensure content agility and accuracy.
● Gather feedback loops from retail and field teams to inform continuous improvement.
● Champion best practice in consumer-facing training experiences.

Requirements

Key Skills & Experience

● Experience in training content development and delivery within a consumer or

retail-facing environment.

● Strong presentation and facilitation skills (virtual and in-person).

● Proven ability to translate technical product information into engaging, accessible

content.

● Experience supporting product launches and seasonal retail campaigns.

● Agile content creation skills with the ability to manage multiple priorities simultaneously.

● High attention to detail and commitment to accuracy.

● Strong stakeholder management and cross-functional collaboration skills.

● Experience experimenting with AI tools or integrating emerging technologies into training

is advantageous.

● Comfortable working in fast-paced, evolving environments with shifting priorities.

Success in This Role Looks Like

● Consumer-facing training assets are consistently up-to-date, accurate, and launch-ready.

● Field and retail teams feel confident and well-equipped to represent products effectively.

● Seasonal campaigns and key launch moments are fully supported with high-quality, agile

content.

● Training sessions are engaging, impactful, and positively received.

● Strong cross-functional partnerships enable seamless content alignment.

● Continuous improvement is visible across assets, messaging, and delivery formats.

Benefits

Why Join us?

• Collaborate with a high-performing team dedicated to excellence and impactful outcomes.
• Work closely with progressive leaders who value your strategic insight and technical expertise.
• Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback.
• Enjoy genuine autonomy within a supportive community focused on collective success.

Final Thoughts

If you're a proactive, solution-oriented professional thriving at the intersection of strategic execution, technological innovation, and exceptional client management, FYXER offers a role perfectly suited to your strengths. Join us in transforming executive and business support through clarity, innovation, and impactful partnerships.

Time zone requirements

• Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours)
• Immediately available

Working hour requirements

• This is a fractional, contract-based role, meaning work is assigned on a client-by-client basis, depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it’s best suited to professionals who are comfortable with a non-fixed schedule and can adapt to changing workloads.

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.