Senior Solutions Consultant

Job Description

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems.

Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.

Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.

Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.

A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.

We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.

The role :

The Senior Solutions Consultant is the technical backbone of Complexio's commercial team. You sit alongside Sales and Account Management in every significant customer-facing engagement, and your primary job is to ensure that technical questions — about the platform, its architecture, deployment options, integrations, data models, and security posture — are answered with authority, accuracy, and speed.

The goal is simple: the non-customer-facing engineering organisation should not be the first port of call for commercial technical questions. You are. You will field, triage, and resolve the vast majority of pre-sales and account-level technical challenges independently — escalating to Product or Engineering only when a question is genuinely novel, roadmap-dependent, or requires architectural input beyond your scope.

You will also shadow both Co-CEOs directly in strategic commercial meetings — representing the technical dimension of Complexio's platform at the highest level of customer engagement. This requires the executive presence and commercial fluency to operate credibly alongside senior leadership in conversations with C-suite buyers, where the stakes are high and the margin for error is low.

This is a high-impact, high-visibility role. You will directly influence win rates, shorten sales cycles, and build the kind of technical credibility with enterprise buyers that turns qualified prospects into signed contracts and signed contracts into long-term partnerships.

Key Responsibilities

Executive & C-Suite Engagement

•   Shadow both Co-CEOs in strategic commercial meetings as required — contributing the technical dimension of Complexio's platform in high-stakes conversations with enterprise leadership
•   Engage directly and independently with C-suite stakeholders — CTOs, CIOs, CDOs, COOs — as the authoritative technical voice of Complexio, without requiring senior leadership present
•   Tailor technical communication precisely to audience — from architecture deep-dives with enterprise IT teams through to boardroom-level articulation of platform value and risk
•   Represent Complexio's technical roadmap, security posture, and deployment capabilities with confidence in executive settings where credibility is established in the first few minutes
•   Prepare Co-CEOs and senior commercial leads for technically complex meetings — providing briefing notes, anticipated objections, and recommended responses ahead of customer engagements

•   Partner with Sales and Client Directors on all significant enterprise opportunities — from initial discovery through to commercial close
•   Lead technical discovery sessions to understand customer data environments, operational workflows, system landscapes, and integration requirements
•   Design and articulate solution architectures that map Complexio's platform to each customer's specific operational context
•   Develop tailored solution documentation — including technical proposals, architecture diagrams, integration specifications, and platform overviews — for enterprise stakeholders
•   Own the technical narrative in RFP and RFI responses, procurement questionnaires, and due diligence processes

Demonstrations & Proof of Concept

•   Deliver compelling, customer-specific platform demonstrations that go beyond generic feature showcases — grounding every demo in the customer's actual data environment and operational challenges
•   Design, scope, and lead Proof of Concept (POC) engagements — defining success criteria, managing timelines, and ensuring technical delivery meets commercial expectations
•   Configure and customise demo environments to reflect sector-specific use cases (e.g. vessel voyage performance, charter fixture analysis, fuel consumption optimisation, crew event tracking)
•   Debrief with Sales after every demo and POC — identifying technical objections, gaps, and follow-up actions

Technical Q&A & Objection Handling

  Act as the definitive technical resource for the commercial team — resolving the large majority of customer technical questions independently, without escalation

  Handle first and second-order questions across:

○  Platform architecture — EKG data model, event ingestion pipelines, graph traversal, real-time processing

○  Deployment — cloud (AWS, Azure, GCP), on-premise, hybrid, and containerised deployment models

○  Integrations — REST APIs, webhooks, SAP, Microsoft Teams, ERP systems, maritime data feeds (AIS, noon reports, AMOS, SERTICA, etc.)

○  Security — data encryption, access controls, RBAC, SSO/SAML, GDPR compliance, data residency

○  Performance & scalability — throughput, latency, data volumes, multi-tenancy

○  AI & reasoning — how Stevie processes queries, context window management, LLM integration, hallucination controls

  Maintain a living FAQ and objection-handling playbook that keeps the broader commercial team sharp on recurring technical questions

  Know clearly when a question exceeds pre-sales scope and escalate to Product or Engineering with a well-formed brief — never sending a customer into an engineering conversation cold

Security & Compliance Advisory

•   Lead Complexio's technical response to enterprise security reviews, IT due diligence processes, and vendor assessment questionnaires
•   Work through customer InfoSec, procurement, and legal teams on data handling, privacy, and compliance requirements — including GDPR, ISO 27001, SOC 2, and sector-specific frameworks
•   Maintain and continuously improve Complexio's bank of security documentation, compliance responses, and technical FAQs so that procurement processes move faster with each iteration
•   Identify recurring security and compliance gaps in the sales process and flag them to Product and Engineering as prioritised inputs

Commercial Team Enablement

•   Continuously raise the technical fluency of the broader commercial team — coaching Sales and Client Directors so they can handle first-order technical questions confidently without always pulling you in
•   Develop and maintain internal reference materials: product architecture one-pagers, integration guides, security FAQs, demo scripts, and competitive technical comparisons
•   Run internal product knowledge sessions as Complexio's platform evolves — ensuring the commercial team stays current
•   Provide structured feedback to Product based on patterns in customer technical objections and pre-sales friction points

Product Feedback & Roadmap Input

•   Act as a structured conduit between customer-facing technical reality and Complexio's Product and Engineering teams
•   Translate recurring pre-sales friction points, integration gaps, and customer capability requests into well-formed, prioritised product inputs
•   Participate in Product roadmap reviews — bringing the commercial technical perspective into prioritisation decisions

Requirements

What We're Looking For

Essential

•   5+ years in a pre-sales, solutions consulting, solutions engineering, or technical consulting role within an enterprise B2B software or data platform company
•   Demonstrable executive presence — able to represent the technical dimension of a platform independently in C-suite meetings alongside or in place of senior leadership
•   Deep technical literacy across enterprise software architecture — APIs, data integration patterns, cloud deployment, security frameworks, and enterprise IT governance
•   Demonstrable ability to own 90%+ of customer technical questions independently across architecture, security, integrations, and deployment — without defaulting to Engineering
•   Experience designing and delivering POCs and technical demonstrations for enterprise buyers, including simultaneous C-suite and technical audiences
•   Strong written and verbal communication — able to make complex technical concepts accessible to non-technical stakeholders without losing rigour
•   Experience with enterprise security and compliance processes (GDPR, ISO 27001, SOC 2, vendor due diligence)
•   Commercially aware — you understand how technical decisions affect deal velocity, win rates, and customer confidence

Desirable

•   Experience in the maritime, shipping, energy, or industrial sectors — understanding of operational data environments, vessel management systems, or trading/chartering workflows
•   Familiarity with knowledge graphs, graph databases (e.g. Neo4j), or event-driven architectures
•   Hands-on experience with LLM-based or conversational AI products — understanding of how enterprise AI platforms are architected, secured, and deployed
•   Exposure to ERP or operational software ecosystems (SAP, Microsoft Dynamics, AMOS, SERTICA, or similar)
•   Experience building and maintaining pre-sales content libraries and technical playbooks

Who You Are

•   Technically deep but commercially minded — you understand that your job is to accelerate deals, not just answer questions
•   Genuinely executive in your presence — you are as comfortable in a room with a CTO and CFO as you are in a technical architecture review; you adjust fluently and you earn the room
•   Composed under pressure — when a Co-CEO brings you into a high-stakes customer meeting with little notice, you are prepared, credible, and add value immediately
•   Self-sufficient and well-organised — you manage your own workload across multiple concurrent opportunities without dropping detail
•   A builder — you're not just responding to inbound requests; you're proactively creating resources, playbooks, and processes that make the whole commercial team more effective
•   Genuinely curious about how operational enterprises work — the messiness of real-world data, the constraints of legacy infrastructure, and the commercial value of getting it right
•   A strong internal advocate — you know how to translate what you're seeing in the field into product and engineering priorities that the business will act on

Benefits

• What We Offer
•   A central, high-influence role at the intersection of technical depth and commercial impact
•   Competitive base salary with performance-related component tied to commercial outcomes
•   Equity participation aligned to Complexio's growth trajectory
•   Direct access to CRO, Co-CEO, and Product leadership — your input will shape both deals and the product roadmap
•   The opportunity to build Complexio's pre-sales function from the ground up — establishing the playbooks, tools, and standards that will scale with the business
•   A technically ambitious environment where the problems are genuinely hard and the platform is genuinely differentiated