Remote | Customer Success Engineer (India) — $25K–$35K/year

Job Description

We are sharing a specialised full-time opportunity for technical customer support and product operations professionals with strong debugging, communication, and SaaS troubleshooting skills.

This role supports Mercor's Talent Success team, which is responsible for ensuring a smooth and high-quality experience for users across the platform — from job applications and AI-led interviews to offer acceptance and payments.

Selected professionals will help investigate user-reported issues, debug problems across modern web and AI systems, collaborate with engineering teams, and improve the overall quality, speed, and effectiveness of support workflows.

Key Responsibilities

Professionals in this role may contribute to:

Issue Investigation & Debugging
Investigate talent-reported issues end-to-end by reproducing bugs and identifying root causes
Distinguish between UX friction, model edge cases, and true system defects
Debug across AI and SaaS systems using telemetry, logs, network inspection, and database queries

Technical Triage & Resolution
Escalate genuine engineering issues with strong judgment
Resolve non-engineering issues through configuration changes, prompt refinement, or clear user guidance
Surface recurring patterns, product issues, and operational risks to engineering and product teams

Documentation & Process Improvement
Create clear documentation and runbooks to reduce repeat issues
Help improve internal workflows and resolution speed
Support more scalable and consistent support operations

User Communication
Communicate with precision, professionalism, and empathy
Maintain an enthusiastic, upbeat, and polished written tone
Deliver a high-quality user experience in candidate-facing interactions

Ideal Profile

Strong candidates may have:
Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup
Experience building modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience supporting users on modern web applications
Strong debugging and troubleshooting skills across SaaS-style systems
Native-level or highly fluent English writing skills
Strong judgment, attention to detail, and user empathy
Ability to work effectively in a fast-paced, high-volume environment

Preferred qualifications

Comfort working with AI systems, including LLMs, agents, or generative AI tools
Experience exploring model behaviour, failure modes, hallucinations, and feedback loops
Familiarity with fine-tuning, prompt chains, or agent-based workflows
Familiarity with modern AI APIs such as OpenAI or Anthropic
Exposure to agent frameworks such as LangChain or AutoGPT
Experience documenting workflows, playbooks, or technical support processes

Why This Opportunity

Join a fast-growing team at the intersection of AI, talent, and product operations
Work closely with engineering on real user issues and product quality improvement
Help shape the end-to-end experience for thousands of platform users
Be part of a profitable Series C company operating at significant scale

Contract Details

Full-time role
Fully remote
Annual compensation range of $25K–$35K
Location: India
Work closely with cross-functional teams supporting a high-growth platform environment

About the Platform

This opportunity is available through Mercor, a leading AI-driven work platform operating at the intersection of labor markets and AI research.

Mercor partners with leading AI labs and enterprises to provide the human expertise needed to train and improve frontier AI systems, while building new forms of work powered by real-world knowledge and professional judgment.

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