Sales Operations Manager- Data Analytics

Job Description

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.

Calabrio is looking for a Sales Operations Manager – Data Analytics to join our Revenue Operations team. This role would be responsible for leading data-driven initiatives that improve sales performance, forecasting accuracy, and operational efficiency. This role oversees sales analytics, reporting infrastructure, and performance measurement while partnering with sales leadership to develop strategic insights and optimize processes.

The manager translates complex sales data into actionable insights, manages analytics tools and CRM reporting, and ensures the sales organization has accurate data to drive decision-making.

What you'll be doing:

Team Leadership

• Lead and mentor sales operations analysts or data analysts, bringing your expertise from prior positions to help analysts learn and grow
• Manage analytics projects and ensure delivery of high-quality insights
• Manage analytics projects and ensure delivery of high-quality insights.

Sales Analytics & Insights

• Lead analysis of sales performance data to identify trends, opportunities, and risks
• Develop dashboards and reporting frameworks that provide visibility into pipeline health, revenue, and sales productivity
• Provide strategic recommendations to senior leadership based on data insights
• Manage sales forecasting processes and improve forecast accuracy
• Analyze pipeline metrics, win rates, and sales cycles to support revenue projections

Reporting & Business Intelligence

• Design and maintain automated reports and dashboards using BI tools (e.g., Tableau, Power BI, Looker)
• Standardize sales metrics and KPIs across the organization
• Deliver executive-level reporting on revenue, pipeline performance, and sales effectiveness

 Process Optimization

• Identify inefficiencies in the sales process and implement improvements through analytics and automation
• Support implementation and optimization of sales tools and analytics platforms
• Develop scalable operational processes for the sales organization

Requirements

• Bachelors' degree in Accounting, Finance, Business Management or another related field, or relevant equivalent working experience
• 2-3 years experience as a data analytics and/or sales operations manager. 5+ years working in Data Analytics, Economics, Finance or related field, at least 2+ within a SaaS organization
• Advanced Excel and data visualization skills
• Proficiency in CRM systems (e.g., Salesforce), Excel/Google Sheets, and data visualization tools (e.g., Tableau, Power BI). Strong proficiency in Salesforce, and other sales and/or marketing platforms

Benefits

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion and innovation 

• Innovative product culture and project exposure 

• Training and development from industry-leading experts 

• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $119,000. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent 

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. 

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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