Customer Success Manager

Job Description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

About Us

Roofer Marketing Solutions is a fast-growing marketing agency specializing in roofing contractors and construction businesses. Our mission is to deliver outstanding SEO and social media marketing results for our clients while building a collaborative, fun, and high-performing team culture.

This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path within the company.

Key Responsibilities

• Onboard new clients following the sales process and introduce them to our services.
• Serve as the main point of contact for clients, providing guidance, updates, and support.
• Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
• Ensure client retention by proactively addressing issues and providing solutions.
• Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
• Track and report on client progress and performance metrics.
• Escalate issues as needed and manage difficult client interactions with confidence and professionalism
• Contribute to process improvements and build out SOPs for the CSM function.
• Mentor future CSM team members as the department grows.

Requirements

Required:

• 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
• Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
• Excellent communication, negotiation, and client management skills.
• Ability to handle challenging client situations with professionalism and assertiveness.
• Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
• Highly proactive, detail-oriented, and able to work independently.
• Passionate about delivering high-quality client results.

Preferred:

• Experience working with contractors or service-based clients.
• Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

• Fully remote work with flexible schedule within Eastern Time.
• Opportunity to build and lead your own team in the future.
• Exposure to high-level client success and agency operations.
• Supportive, fun, and high-energy team culture.
• Opportunity to shape processes and make the role your own.