Ttec Digital

Client Success Manager

  • Ttec Digital

Job Description

TTEC Digital seeks a Client Success Manager in Bogota, Colombia, to join our growing organization. This is a 100% remote opportunity.

The Client Success Manager (Nearshore) will be responsible for managing low-touch / tech-touch clients, ensuring seamless delivery, high satisfaction, and measurable business outcomes. This role focuses on proactive engagement, issue resolution, and escalation management, ensuring that even our lower-touch accounts experience the full value of our solutions.

You will work closely with cross-functional teams (Delivery, Product, Engineering, and Support) to manage and streamline client relationships, address escalations quickly, and identify opportunities for expanding value and adoption.


What You Will Do:

    • Client Relationship Management
  • Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.    
  • Ensure proactive, consistent communication using scalable outreach (email campaigns, webinars, automated check-ins).
  • Monitor client health metrics and take preemptive action to improve retention and adoption.
    • Client Issue Resolution & Escalation Management
  • Own the resolution of client-reported satisfaction issues from identification to closure.
  • Partner with internal teams to coordinate escalations, ensure SLAs are met, and communicate updates clearly to clients.
    • Cross-Sell & Up-Sell Enablement
  • Identifying expansion opportunities (new modules, increased usage tiers).
  • Passing qualified leads to sales or account executives.
    • Adoption & Usage Monitoring
  • Tracking client usage metrics, health scores, and feature adoption with dashboards.
  • Triggering automated outreach based on usage thresholds (e.g., if usage drops or spikes).
  • Guiding customers toward high-value features to increase stickiness.
    • Customer Education & Enablement
  • Hosting regional or multilingual webinars for product updates, best practices, and “how-to” training.
  • Creating or curating knowledge base content for FAQs and troubleshooting.
  • Offering “office hours” or chat support from offshore teams.
    • Operational Excellence
  • Use CRM, analytics, and automation tools to manage client portfolios at scale.
  • Maintain accurate client records, health scores, and engagement histories.
  • Contribute to process improvements for low-touch/tech-touch client success programs.

    • What You Will Bring:
  • 2–4 years in Client Success, Account Management, or related roles (preferably in SaaS, technology, or consulting environments).
  • Reading, writing, and speaking fluency in the English language is a MUST-HAVE
  • Strong problem-solving, communication, and organization skills.
  • Ability to manage multiple client accounts simultaneously at scale.
  • Familiarity with CRM systems, analytics dashboards, and tech-touch engagement platforms.
  • Experience in handling issue resolution and escalation management across multiple stakeholders.
  • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.

    • Apply Now
    Job Summary

    Luxury Customer Service Representative - Travel

    About the Position Navora Travel USA is looking for a Luxury Customer Service Representative to support clients in planning and managing exceptional travel experiences. 

    • Dallas
    • 10 hours ago

    Customer Service Representative / Dispatcher - Asia

    Customer Service Representative – Remote - (Residential Cleaning Franchise)Company: (Residential Cleaning Franchise)Schedule: Monday - Friday / U.S. Business Hours (PST;C

    • Philippines
    • 19 hours ago

    Manager, Customer Success EMEA Scale

    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har

    • United Kingdom Only
    • 23 hours ago

    Customer Success Manager.

    Job Title: Customer Success Manager Position Type: Full-Time, RemoteWorking Hours: U.S. client business hours (with flexibility for client calls, QBRs, and support escala

    • Mexico
    • yesterday