Logistics Customer Success Specialist (Italian, Piraeus)

Job Description

Italian-speaking Customer Experience Expert 

Join one of the worlds most trusted logistics and courier brands.

Location: Piraeus 

Monthly Salary: €1,100 + up to €100 Transportation Bonus

The productivity bonus is up to 15% of your gross salary, subject to target achievement.

Salary increase to €1,150 after 3 years

Schedule: Monday to Friday, 08:00–21:00 (rotational)
Interview Deadline: 20-04-2026|Training Date: 29-04-2026

ID: 32432, 32431

Relocation Packages (Choose your plan)

All expenses covered: flight, hotel stay, and real estate agency fee.

€250 relocation allowance + agency fee (perfect if you already have housing).

About the Project

Step into the world of global logistics excellence. Youll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether its express deliveries, real-time tracking, or helping businesses move goods efficiently, youll be at the heart of it all — connecting people and possibilities.

What Youll Do

As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters — youll be the voice and problem-solver for thousands of customers across Europe.

Daily Responsibilities

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex).

• Support billing, invoice, and claims requests with empathy and precision.

• Guide customers through account setup and onboarding steps.

• Assist with technical issues related to company systems.

• Address service feature questions, complaints, and pricing inquiries.

• Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs.

Youll work with a supportive Supervisor for escalations and procedural questions — because teamwork and learning never stop here.

What Makes This Role Stand Out

Fully Paid Training – 14 working days to set you up for success.

1-week nesting period post-training to build confidence before live calls.

Performance-based growth – upskilling opportunities to handle advanced cases.

Certification required before going live – ensuring top-notch service quality.

Monthly coaching and scorecard tracking – your performance and progress truly matter.

Part-time options available for work-life flexibility.

What Were Looking For

• Italian (C1) and English (B2) fluency.

• Strong communication skills with a customer-first mindset.

• Ability to multitask, stay organized, and adapt to fast-paced environments.

• Comfort with technology and digital systems.

• A positive attitude and commitment to continuous improvement.

Benefits & Perks

We make your relocation and work-life experience seamless:

 Equipment & Connectivity Support

• Company-provided PC with multiple screens

• Mobile internet router supplied during onboarding (ideal if you are temporarily in a hotel or without a fixed connection)

Plus:

• Comprehensive health insurance and employee discounts.

• Professional growth within a world-leading, innovative company.

• Free online Greek language courses to enhance your cultural experience.

• Modern, inclusive workspace with break areas and relaxation zones.

• Community events & social initiatives – be part of something meaningful.

• Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement.

Hiring Process

Submit your application.
Take a short language proficiency test (Italian & English).
Complete interview rounds with the hiring team.