Customer Success Associate

Job Description

About Us:
Ortus Health is committed to providing innovative and high-quality healthcare solutions. We are looking for a passionate Customer Success Associate to join our team, where you will play a vital role in ensuring our clients have a positive experience with our services.

As a Customer Success Associate, you will be the primary point of contact for our clients, helping them navigate our services, resolve any issues they encounter, and achieve their goals using Ortus Health's offerings. You will work closely with our clients to build strong relationships, understand their needs, and provide support to enhance their overall experience.

This role is perfect for someone who thrives in a fast-paced environment and enjoys problem-solving and collaboration.

Requirements

Responsibilities:

• Act as the primary contact for clients, addressing inquiries and providing support related to Ortus Health services.
• Proactively engage with clients to assess their satisfaction level and identify opportunities for improvement.
• Develop a deep understanding of Ortus Health's services and communicate this effectively to clients.
• Collaborate with internal teams to address client feedback and contribute to service enhancements.
• Maintain accurate records of client interactions and feedback in our CRM system.

Skills & Experience:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to client service.
• Experience in a customer-facing role, preferably within a healthcare setting.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work flexibly, adapt in a fast-paced environment, and manage multiple priorities.
• A passion for improving client experiences and outcomes.

Benefits

• Flexible working hours
• 37.5 hrs per week
• Opportunity to grow with an agile and ambitious business
• Competitive pay
• Work From Home