Client Success Manager

Job Description

THIS IS IT. The client success role that puts you directly in front of millionaire founders and the biggest DTC brands on Earth.

Our client is one of the fastest growing email marketing agencies in Europe.

They went from $80K to $800K in two years. They're targeting $1.5M next year. Their clients are serious businesses doing millions per month in revenue.

They don't work with startups or wannabes. Minimum client revenue is $500K monthly. You'll be managing relationships with successful founders, millionaires, and industry titans.

Built by operators who understand what actually drives revenue. This team moves fast, thinks deep, and delivers results that matter.

This is not a support role where you answer tickets. This is strategic client leadership where you own million dollar relationships and drive retention that determines the agency's future.

What You'll Actually Do

• Own every major client relationship end to end.
• Run regular strategy calls with founders doing 7 and 8 figures monthly.
• Build retention roadmaps that keep clients locked in for years.
• Generate AB testing ideas that move revenue needles by hundreds of thousands.
• Brief Klaviyo managers on dedicated flows and campaigns for each brand.
• Handle 99% of client communication. Clients talk to you, not the team.
• Onboard new million dollar accounts with kickoff calls and goal alignment.
• Drive weekly revenue strategy for key clients using performance data.
• Plan monthly promotional calendars that maximize seasonal revenue.
• Analyze copy and creative for campaigns that generate massive returns.
• Evaluate new tools and apps that could 10x client results.
• Work directly with the PM and the team to execute at agency speed.

What We Are Looking For

• Proven client facing experience as CSM, account manager, or similar role.
• This is key. Solid understanding of email marketing and ecommerce fundamentals.
• Copywriting background is non negotiable. You review and critique copy with confidence.
• Organized and structured. You manage large portfolios without dropping anything.
• Proactive by default. Clients never chase you, you chase results for them.
• Impeccable spoken and written English. All clients are US based high performers.
• Available from 4 PM CET or 9 AM EST depending on your timezone.
• Huge plus if you have agency experience working with premium DTC brands.

Who This Is NOT For

• If you need to be managed or told what to do, this is not for you.
• If you have no background in email marketing or copywriting, this is not for you.
• If you treat clients as tickets rather than relationships, this is not for you.
• If you're a generalist looking for variety, this is not for you.
• If you can't handle pressure from million dollar accounts, this is not for you.
• If you need corporate structure and slow decision making, this is not for you.

Who This IS For

• This is for you if you want to work directly with successful founders and empire builders.
• This is for you if you thrive under pressure and want to own real business outcomes.
• This is for you if you want to be the strategic brain behind retention for major brands.
• This is for you if you're tired of small accounts and want to play in the big leagues.
• This is for you if you want to build deep expertise in the highest performing email systems.
• This is for you if you want direct mentorship from an operator who scaled from zero to $800K/ARR.
• This is for you if you want to work alongside killers who understand revenue at scale.

Why This Role Is Different

• You get a front row seat to how million dollar ecommerce brands actually operate.
• Direct access to founders and decision makers who are building generational wealth.
• You're not just managing accounts, you're driving retention that compounds agency growth.
• The email marketing category is exploding and they're early with serious momentum.

Pay

Competitive pay based on your region and experience, plus bonus commission.

Apply now.