Greek Customer Service Agent Financial Company - Work In Athens

Job Description

Mercier Consultancy MD is excited to announce a remarkable opportunity for a Greek Customer Service Agent with a leading financial company situated in Athens. In this role, you will be at the forefront of customer support, assisting Greek-speaking clients with their inquiries and providing them with exceptional service related to financial products and services.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products.
• Resolve customer queries, issues, and complaints in a professional and efficient manner.
• Document all customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed.
• Stay informed about financial services and industry trends to provide customers with up-to-date information.
• Contribute to a positive customer experience by providing thorough and thoughtful support.

Requirements

• Fluency in Greek (both written and spoken); proficiency in English is preferred.
• Previous experience in customer service, particularly in the financial sector or related industries.
• Strong communication skills with a commitment to providing excellent customer service.
• Ability to handle complex queries and resolve issues effectively.
• Familiarity with CRM systems and standard office software.
• Team-oriented with a collaborative attitude, as well as self-motivated to work independently.
• Willingness to work in Athens and become an integral part of a dynamic team.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...