Croatian Speaking Customer Service for AI & Technology Company - Work In Greece

Job Description

Mercier Consultancy MD is excited to announce a fantastic opportunity for Croatian Speaking Customer Service Representatives at an innovative AI & Technology Company, with the chance to live and work in Greece. This role is ideal for individuals who are passionate about technology and dedicated to delivering exceptional customer support. As a representative, you will assist clients in Croatian, addressing their inquiries related to AI products and services.

Key Responsibilities

• Handle customer inquiries regarding AI and technology solutions, account management, and user assistance via phone, email, and chat in Croatian.
• Provide detailed information about technology products, features, and applications to enhance customer understanding.
• Assist customers with troubleshooting technical issues and ensure timely resolutions.
• Resolve customer complaints and issues effectively to maintain high satisfaction levels.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and user experience.
• Stay informed about the latest trends in AI and technology to provide up-to-date support and guidance.

Requirements

• Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the technology or AI sector.
• Strong communication skills and a desire to help customers succeed.
• Problem-solving abilities and the capacity to address technical inquiries effectively.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with technology products and customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including weekends and holidays as required.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...