Croatian Speaking Customer Service for Social Media Platform - Work In Greece

Job Description

Mercier Consultancy MD is excited to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a popular Social Media Platform, with the opportunity to work in Greece. This role is designed for individuals who are passionate about social media and dedicated to providing outstanding support to users. As a representative, you will assist customers in Croatian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to account issues, content moderation, and platform features via phone, email, and chat in Croatian.
• Provide clear and comprehensive guidance on the functionalities of the social media platform.
• Assist users with troubleshooting technical issues and ensuring prompt resolutions.
• Resolve customer complaints and inquiries efficiently to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to improve user experience and enhance service delivery.
• Stay informed about social media trends and updates to provide relevant assistance.

Requirements

• Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, ideally in social media or technology sectors.
• Strong communication skills with the ability to explain complex concepts in a simple manner.
• Problem-solving capabilities and a proactive approach to customer inquiries.
• Excellent time management and organizational skills to handle multiple tasks in a fast-paced environment.
• Familiarity with social media platforms and customer service software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...