Customer Support for DTC Company (US-Based, Remote)

Job Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.

Key Responsibilities:

• Handle customer inquiries via email/chat (orders, shipping, product questions)
• Manage support tickets through Shopify and/or helpdesk tools
• Process returns, refunds, and exchanges
• Respond to athlete community questions and social media DMs
• Maintain high customer satisfaction and fast response times

Requirements

• Strong written English communication
• Previous e-commerce customer support experience
• Familiarity with Shopify and/or helpdesk tools (e.g., Gorgias, Zendesk)
• Organized, reliable, and proactive
• Passion or understanding of health, fitness, or sports is a plus

Benefits

• Full-time

• Competitive Salary in USD
• Work From Anywhere