Dutch-English Customer Service in support of Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.

Key Responsibilities

• Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
• Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
• Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client needs effectively.
• Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.

Requirements

• Fluency in Dutch and English (both written and spoken) is essential; knowledge of other languages is a plus.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong communication skills with a focus on being customer-oriented and professional.
• Problem-solving abilities and a proactive approach to addressing inquiries effectively.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with booking platforms and customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...