Dutch-English Customer Service in support of Booking.com - Remote in Greece

Job Description

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch-English Customer Service Representatives supporting Booking.com, available for remote work in Greece. This role is perfect for individuals who enjoy helping customers navigate their travel experiences and are committed to providing exemplary support. As a representative, you will assist customers in both Dutch and English, addressing inquiries related to bookings, accommodations, and travel experiences.

Key Responsibilities

• Manage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and English.
• Provide detailed information about accommodations, amenities, and policies, ensuring clarity and understanding.
• Assist customers with troubleshooting issues related to their bookings and the Booking.com platform.
• Resolve customer complaints efficiently, providing solutions that enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
• Collaborate with internal teams and partners to improve service delivery and address customer needs.
• Stay updated on Booking.com’s offerings and travel trends to provide relevant assistance.

Requirements

• Fluency in both Dutch and English (both written and spoken) is essential.
• Previous experience in customer service, ideally in the travel or hospitality sector.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.
• Problem-solving abilities and a proactive approach in resolving customer inquiries.
• Excellent organizational skills and the ability to multitask in a remote environment.
• Familiarity with customer service software and online booking platforms is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Must reside in Greece to be eligible for this remote position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...