Remote Customer Service Representative - RAS

Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.

Responsive Answering Service is a U.S.-based contact center offering domestic and near-shore call center solutions. We specialize in inbound, outbound, and business process outsourcing services, seamlessly integrating with our customers’ businesses to deliver exceptional brand care. With a focus on high-quality standards and comprehensive training, we’re growing fast—and we want you to grow with us!

About the Role

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Key Responsibilities

• Manage high call volumes from inbound phone traffic.
• Follow company policies and procedures to handle calls efficiently and professionally.
• Achieve member engagement targets by adhering to departmental guidelines.
• Respond to customer complaints and resolve issues following company standards.
• Multitask across several applications in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills.

Requirements

• Excellent verbal communication - At least 85% English level is required (B2, C1, C2)

• High school diploma or equivalent.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage:  250/500GB (Preferably SSD) Able to connect to ethernet.
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a fixed full-time schedule with reliability.
• Police record
• A copy of the ID

Benefits

• Salary range upto $600 depending on experience and location.
• Paid training program.
• Opportunity for professional growth within a dynamic company.
• 100% remote
• Payment through Payoneer once a month.