Administrative Support Specialist

Job Description

JP CNC Repair is seeking a dedicated Administrative Support Specialist to join our team in the machinery industry. With over 15 years of experience, our company specializes in servicing most makes and models of CNC machines, ensuring that we deliver timely and professional results. We also provide services such as machine relocation, buying and selling both new and used machines, and conducting thorough machine inspections. Our expert team has a wealth of knowledge and is committed to restoring your CNC machines to optimal condition and performance. As an Administrative Support Specialist, you will play a crucial role in maintaining our operational efficiency and supporting our technicians as they troubleshoot and repair CNC machines. This position is perfect for individuals who thrive in a fast-paced environment and are skilled in multitasking. Your contributions will directly assist in helping us remain a trusted name in CNC repair and support, demonstrating the professionalism and dedication that JP CNC Repair stands for. If you're ready to join a knowledgeable team and make an impact in the machinery sector, we encourage you to apply.

Responsibilities

• Provide administrative support to the operations team and technicians.
• Manage scheduling for service appointments and inspections.
• Handle customer inquiries via phone, email, and in-person.
• Maintain an organized filing system for service records and customer information.
• Assist in the preparation of reports and documentation for machine inspections and repairs.
• Coordinate machine relocation logistics and communicate with clients regarding timelines.
• Support inventory management by tracking new and used machine sales and purchases.

Requirements

• Proven experience as an administrative support specialist or in a relevant role.
• Strong organizational and multitasking skills to keep up with a fast-paced environment.
• Excellent verbal and written communication skills for effective customer interaction.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Detail-oriented with a focus on accuracy in documentation and record-keeping.
• Willingness to learn about CNC machines and basic technical terms related to the industry.