CUSTOMER SERVICE REPRESENTATIVE

Job Description

Position: Customer Service Representative

Job Type: (Remote)

Company Overview: Jonesbororealtycompany is a leading real estate company in the Jonesboro area, providing exceptional services to our clients for over 20 years. Our team is dedicated to helping individuals and families find their dream homes and investment properties.

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service and support.

Key Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Provide information and assistance to clients regarding properties, services, and company policies

- Manage and maintain customer records and ensure accuracy of information

- Coordinate with sales and marketing teams to provide support for new and existing clients

- Handle and resolve customer complaints and escalate issues as needed

- Maintain a positive and professional attitude at all times, representing the company in a positive light

- Collaborate with team members to ensure efficient and effective customer service delivery

- Stay updated on industry trends and company policies to provide accurate information to clients

- Assist in administrative tasks and other duties as assigned

Qualifications:

- High school diploma or equivalent; college degree preferred

- Minimum of 2 years of experience in customer service or related field

- Excellent written and verbal communication skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks effectively

- Proficient in Microsoft Office and other computer applications

- Knowledge of real estate industry is a plus

- Strong attention to detail and organizational skills

- Ability to work in a fast-paced and dynamic environment

- Must be a team player with a positive attitude and strong work ethic

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- Retirement savings plan with company match

- Paid time off and holidays

- Ongoing training and development opportunities

- Dynamic and positive work environment

We are looking for someone who is passionate about providing exceptional customer service and has a strong desire to learn and grow within our company. If you have a positive attitude, excellent communication skills, and a passion for helping others, we would love to hear from you. Join our team at Jonesbororealtycompany and be a part of our success in the real estate industry!