Outbound Performance & Client Success Lead

Job Description

Job Title: Outbound Performance & Client Success Lead

Position Type: Full-Time, Remote

Working Hours: U.S. Time Zone Overlap Required

About the Role

We are hiring an Outbound Performance & Client Success Lead to take full ownership of client results inside a fast-growing outbound agency.

This is not a traditional “check-in with clients” role. You are responsible for what actually happens after a client signs — campaign performance, retention, and long-term growth.

You will manage 20–30 active accounts and make sure their cold email campaigns are running properly, delivering results, and continuously improving. If performance drops, you investigate why and fix it. If a client is at risk, you step in early.

This role is ideal for someone who understands cold email deeply, enjoys solving performance problems, and is comfortable taking real ownership.

Responsibilities

Client Ownership & Retention

• Act as the main point of contact for 20–30 active clients and lead performance-focused calls.
• Monitor client accounts closely and identify risks before they turn into churn.
• Take responsibility for client retention and account growth.
• Explain campaign results in a clear and simple way that clients can understand.
• Set expectations properly and focus conversations around measurable outcomes.

Cold Email Performance & Optimization

• Make sure campaigns are set up correctly before launch, including domains, inbox health, and targeting.
• Monitor deliverability and reply rates to ensure campaigns are landing in inboxes.
• Analyze underperforming campaigns and identify what needs to improve.
• Optimize targeting, personalization, and messaging when results decline.
• Improve email copy when conversion rates drop.
• Run structured tests to improve replies, booked meetings, and overall performance.
• Focus on real outcomes like qualified meetings and pipeline growth — not just open rates.

Systems, Process & Scaling

• Help build and improve internal processes as the company grows.
• Maintain clear tracking for client health, SLAs, and performance standards.
• Create simple documentation that makes delivery smoother.
• Use AI tools and automation to improve reporting and efficiency.
• Bring structure to fast-moving and evolving systems.

Founder Collaboration & Oversight

• Work closely with the founder and outreach team to maintain high performance standards.
• Provide clear updates on client health, campaign performance, and retention risks.
• Share insights that help improve delivery and long-term growth.
• Proactively solve problems before they become larger issues.

What Makes You a Perfect Fit

• You take ownership instead of waiting for instructions.
• You are comfortable working in fast-growing startups.
• You understand both the technical and messaging side of cold email.
• You communicate confidently with founders and business owners.
• You care about measurable results.
• You stay calm and solution-focused when performance dips.

Required Experience & Skills

• Experience managing client accounts inside a cold email or outbound agency.
• Strong understanding of deliverability, inbox placement, and sender reputation basics.
• Hands-on experience improving underperforming outbound campaigns.
• Ability to write and optimize cold email copy.
• Comfort using outbound tools, automation platforms, and data dashboards.
• Practical use of AI tools to improve workflow and campaign performance.
• Strong problem-solving and analytical skills.
• Clear and professional English communication skills.
• Availability during U.S. time zone overlap.

Nice-to-Have Experience

• Experience managing 20+ accounts at the same time.
• Background working in high-growth startup environments.
• Experience building internal playbooks or improving systems.
• Familiarity with deliverability monitoring tools.
• Experience supporting revenue-focused outbound programs.

What Does a Typical Day Look Like?

• Review campaign metrics and inbox health.
• Identify accounts that need optimization.
• Improve messaging, targeting, or technical setup where needed.
• Lead client performance calls.
• Update internal tracking dashboards.
• Coordinate with the outreach team on campaign adjustments.
• Improve internal workflows and documentation.
• Proactively address retention risks.

In short: You own client results, fix performance issues, and help build the systems that allow the company to scale confidently.

Key Metrics for Success (KPIs)

• Client retention and churn reduction.
• Deliverability health and inbox placement.
• Booked meetings and pipeline contribution.
• Continuous campaign performance improvements.
• SLA consistency.
• Client satisfaction and account growth.

Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

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