German Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a German Player Support Specialist in our gaming department, located in Sofia, Bulgaria! If you are passionate about gaming and fluent in German, this is your chance to turn your enthusiasm into a rewarding career.

As a German Player Support Specialist, you will be the primary point of contact for our German-speaking players, assisting them with their inquiries, troubleshooting any issues they may face, and ensuring an outstanding gaming experience. Join our energetic team and play a vital role in enhancing our gaming community!

Your Key Responsibilities

• Provide exceptional support to German-speaking players through various communication channels, including chat, email, and forums.
• Troubleshoot player issues and resolve queries efficiently to maximize player satisfaction.
• Collect and analyze feedback from players to inform improvements in our gaming services and products.
• Maintain detailed records of player interactions within our support systems.
• Collaborate with other departments to streamline operational processes and enhance problem-solving.
• Contribute to the development and implementation of best practices for player support.

Requirements

• Fluency in German is required; proficiency in English is advantageous.
• A strong passion for gaming with an understanding of current gaming trends and communities.
• Previous experience in customer support or a gaming-related position is a plus but not mandatory.
• Excellent communication skills, both written and verbal, with the ability to engage players effectively.
• Strong analytical and problem-solving skills with a proactive approach to resolving player issues.
• A positive attitude and the ability to work well in a collaborative team environment.
• Willingness to adapt to the fast-paced nature of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses