eCommerce National Account Executive

Job Description

At Highland Spring, we’re proud of where we come from and where we’re going. From the Ochil Hills to households across the UK, our ambition is clear — to grow responsibly, sustainably and together. 

As our eCommerce channel continues to evolve, we’re looking for an organised, commercially curious eCommerce National Account Executive to help us deliver strong plans with our Pureplay customers and M&S. 

This is a brilliant opportunity for someone who enjoys working with data, thrives on detail, and wants to build their career in FMCG sales within a supportive, values-led business. 

If you’re proactive, analytical and ready to take ownership, we would love to hear from you.  

What you’ll be doing: 

Commercial & Financial Support 

• Support delivery of budgeted Sales Value and Net Margin across Pureplay customers and M&S. 

• Contribute to Joint Business Planning (JBP), including promotional planning, cost recovery initiatives and post-activation analysis. 

• Help ensure our commercial trackers are accurate, timely and transparent. 

Forecasting & Reporting 

• Deliver weekly and monthly forecasts and scorecards covering sales, profitability and key metrics. 

• Work closely with Supply Chain colleagues to support availability targets and smooth execution. 

• Identify trends and highlight risks or opportunities early. 

eCommerce Execution & Activation 

• Support digital shelf fundamentals including content accuracy, search optimisation and execution standards 

• Assist with planning and activating promotional campaigns in line with customer strategy and category guidelines 

• Ensure promotional mechanics, timing and funding are reflected accurately across systems and platforms 

Customer & Internal Engagement 

• Support preparation for customer meetings with clear, well-structured insight 

• Build strong relationships with colleagues across Sales, Marketing, Finance and Supply Chain 

• Act as a day-to-day contact for defined areas of M&S and Pureplay accounts 

Continuous Improvement 

• Look for smarter ways to improve forecasting, reporting and ways of working 

• Build your understanding of FMCG commercial principles and eCommerce dynamics 

• Stay curious about Digital Commerce and AI — and how they can enhance performance 

About You 

We’re looking for someone dependable, detail-oriented and commercially minded — someone who takes pride in doing things properly and enjoys contributing to shared success. 

You’ll likely bring: 

• Experience in Sales or Account Management desirable (FMCG advantageous) 

• A genuine interest in Digital Commerce and AI 

• Strong numerical capability with a developing understanding of P&L mechanics 

• Confidence using Excel, PowerPoint, Teams and SharePoint 

• Excellent organisation skills and the ability to manage multiple priorities 

• A clear, professional communication style adaptable to different stakeholders 

• An analytical mindset — able to turn data into clear insight and action 

Why Highland Spring? 

We’re building a people-focused, values-led organisation — and everyone plays their part  

• We’re a Team – we collaborate and support each other to deliver great results  

• We’re Proud – of our brands, our quality and the way we show up for our customers 

• We Care – about our people, our customers and doing business the right way 

This role offers the chance to build your commercial career in a growing channel, within a business that combines ambition with integrity. 

This role is based remotely with travel to our head office in Blackford or client sites as required.

If you’re ready to take ownership, develop your capability and help us grow the right way, please apply today.  

Benefits