Italian Speaking Chat Support Specialist - Athens, Greece

Job Description

Patrique Mercier Recruitment JP is thrilled to offer an exciting position for an Italian Speaking Chat Support Specialist located in vibrant Athens, Greece!

In this vital role, you will engage with customers through chat to provide exceptional support for our products and services. Your ability to communicate clearly and effectively in Italian will ensure a seamless customer experience, fostering loyalty and satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you!

Key Responsibilities

• Provide prompt and professional chat support to Italian-speaking clients.
• Address customer inquiries and resolve issues related to our products efficiently.
• Document customer interactions and outcomes accurately in our CRM system.
• Collaborate with other departments to escalate and resolve complex issues.
• Participate in training programs to stay updated on product knowledge and customer support best practices.
• Gather customer feedback to contribute to service improvement initiatives.
• Maintain a friendly and positive attitude while interacting with customers.

Requirements

• Fluency in Italian and English, both written and verbal.
• Prior experience in customer support, especially in chat environments, is a plus.
• Excellent communication skills and a customer-centric approach.
• Ability to multi-task and manage time effectively in a busy chat environment.
• Strong problem-solving skills and attention to detail.
• Proficient in using chat support software and CRM tools.
• Availability to work flexible hours, if needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )