Strategic Account Manager ( Client Partner)

Job Description

About Our Client

Our client is a leading EV fleet planning and Charge Management System (CMS) provider, supporting mission-critical fleets including bus operators, police forces, utilities, and commercial fleet operators across the UK and Europe.

Operating at the critical intersection of software, energy infrastructure, and operational delivery, they empower large fleets to transition to zero-emission operations with confidence and precision. As they continue to scale their impact, they are seeking a dedicated professional to own and nurture their most strategic client relationships in the UK.

The Role

We are looking for a seasoned Strategic Account Manager to join our client's UK team. This role is a unique blend of technical advisor, commercial strategist, and relationship architect. It is not a passive retention role, nor is it a pure new-business hunter position.

Instead, it is a trusted advisor role for a portfolio of high-value enterprise clients in the bus, police, and private sector fleet markets. You will be the senior relationship owner, responsible for ensuring delivery excellence, driving customer satisfaction, and identifying and executing growth opportunities across our clients software and services portfolio.

Mission of the Role

To own and grow strategic UK client relationships by becoming their most trusted technical and commercial partner. Your success will be measured by your ability to ensure they achieve their operational goals with our clients solutions, which in turn drives long-term retention and recurring revenue growth.

The formula is simple: Deliver well Build trust Grow recurring revenue.

Key Outcomes & Success Metrics (12-18 Months)

• Build strategic relationships with top UK enterprise clients

Success Metric: Named account plans in place; executive stakeholder mapping completed; regular executive check-ins established.

• Coordinate internal teams for account delivery excellence

Success Metric: Clear ownership of assigned accounts; 90%+ CSAT across owned accounts; documented internal coordination plans.

• Drive expansion revenue across accounts

Success Metric: Defined expansion ARR target achieved; agreed Net Revenue Retention (NRR) target delivered across strategic accounts.

• Support product alignment and roadmap input

Success Metric: Quarterly structured feedback sessions delivered to Product team; documented roadmap input from key accounts.

• Actively monitor and report on account health

Success Metric: Accurate renewal and risk tracking; retention forecasting accuracy >90%; proactive risk mitigation plans in place.

What We Are Looking For

Essential Experience & Skills:

• 5+ years of experience in Account Management, Client Success, Technical Sales, or Strategic Consulting.

• Proven experience managing enterprise or public sector clients within the UK and Europe.

• A strong technical acumen in at least one of the following areas: EV infrastructure, Charge Management Systems (CMS), Energy/software platforms in large fleet environments, Energy markets and Electrical Infrastructure, The Telecommunications industry or Fleet management organisations.

• A demonstrable track record of growing accounts through upsell, expansion, and successful renewals.

• The ability to confidently and credibly engage with both technical engineers and C-level executives.

• A strong commercial mindset, capable of connecting technical value propositions to tangible revenue opportunities.

Core Competencies:

• Technical Fluency: You are credible in conversations about CMS, load management, charging infrastructure, and fleet operations.

• Commercial Instinct: You have a knack for spotting growth triggers, understanding procurement cycles, and identifying expansion opportunities.

• Enterprise EQ: You are comfortable navigating politically sensitive and budget-conscious environments with tact and professionalism.

• Charisma & Presence: You build trust quickly and authentically; clients genuinely enjoy working with you.

• Strategic Coordination: You know how to orchestrate internal teams (Delivery, Product, Support) to ensure seamless account execution.

• Ownership Mentality: You take full responsibility for outcomes, not just tasks, and are driven to solve problems proactively.

Cultural Fit

• Mission-driven: You are aligned with the goal of decarbonising transport and want your work to have a positive environmental impact.

• Adaptable: You thrive in a scaling, high-growth environment where priorities can shift and agility is key.

• Collaborative: You are transparent, empathetic, and believe the best results come from strong teamwork.

• Resilient: You are solution-oriented and maintain a positive, determined attitude in the face of challenges.

What We Offer

• Career Growth: Be part of a flagship software platform in the global zero-emissions space, with significant opportunities to progress into senior sales or account management roles.
• Impactful Work: Play a key role in shaping the future of low-carbon transport and EV infrastructure across the UK and Europe.
• Competitive Package: A strong base salary complemented by a performance-based commission structure.
• Flexible Working: A remote-first role with occasional travel for client meetings, conferences, and industry events.
• Technology Allowance: Financial support for essential work equipment and tools.
• Health & Well-being Allowance: A contribution towards your health and wellness expenses.
• 
  Generous Leave Policy: 25 holiday days plus bank holidays.