Sales & Customer Service Representative

Job Description

Remote Sales & Customer Service Representative

Company: Outdoor Pest Control

Location: Fully Remote (Global) | U.S. Business Hours (PST / CST / EST overlap required)

Compensation:$1250 to 1,500 USD per month

Performance Incentives: Available based on commercial wins and pipeline contribution

Employment Type: Full-Time | Remote

Opportunity

Looking to build a long-term remote career while driving real revenue growth inside a U.S. franchise business?

At ScaleSource, we connect top global talent with established U.S. franchise owners who need dedicated sales and customer service professionals. Our team members become true extensions of local offices — not freelancers or short-term contractors.

This role offers:

• Stable, full-time remote work paid in USD
• Direct integration into a U.S. franchise operation
• Performance-driven earning potential
• High visibility and measurable impact on revenue
• Long-term growth in sales and customer success

If you thrive in fast-paced, seasonal sales environments and enjoy converting opportunities into booked revenue, this role allows you to become a key driver of franchise growth.

About the Company

Mosquito Squad is a leading outdoor pest control franchise operating across the United States. Franchise locations provide mosquito and tick control services designed to protect families and outdoor spaces.

Revenue growth depends on fast response to new inquiries, strong outbound follow-up discipline, recurring program growth, and exceptional customer experience.

This role exists to protect and grow that revenue.

About the Role

This role exists to convert inbound inquiries, drive outbound follow-up, and grow recurring service programs.

You will manage inbound and outbound sales activity, track pipeline movement, promote recurring treatments, and maintain strong customer relationships.

This is not a passive order-taking role. You are responsible for speed-to-lead response, objection handling, follow-up discipline, and protecting every sales opportunity.

You are the revenue engine behind the front office.

What You’ll Do

Inbound Lead Conversion

• Respond promptly to inbound calls and web inquiries
• Qualify potential clients and clearly explain services
• Convert inquiries into scheduled estimates or appointments
• Handle objections confidently and professionally
• Maintain strong inquiry-to-booking conversion rates

Outbound Sales & Follow-Up

• Perform outbound calls to new leads and unsold estimates
• Re-engage past clients for seasonal treatments
• Follow structured scripts and sales workflows
• Maintain strong speed-to-lead standards
• Ensure no opportunity goes untouched

Membership & Recurring Program Growth

• Promote recurring service programs
• Track renewal opportunities
• Fill schedule gaps proactively
• Support retention and upsell initiatives
• Protect recurring revenue streams

CRM & Sales Pipeline Management

• Maintain organized client records
• Update lead statuses consistently
• Track pipeline movement and sales activity
• Ensure reporting visibility and accurate data

Customer Service & Retention Support

• Address customer concerns professionally
• Coordinate service follow-ups
• Maintain a 5-star customer experience standard
• Protect brand reputation

What You Bring

Required Experience

• Sales or customer service experience (home services preferred)
• Strong communication and persuasion skills
• Comfortable handling objections on live calls
• Experience with inbound and outbound call handling
• Experience using CRM systems (ServiceTitan, Housecall Pro, or similar preferred)
• Experience with cloud-based calling systems / VoIP
• Google Workspace or Outlook proficiency
• Comfortable using structured sales scripts and workflows
• Experience maintaining organized sales pipelines
• Ability to multitask in fast-paced environments
• Availability to overlap with U.S. business hours

Nice-to-Have (Strong Plus)

• Experience in pest control, lawn care, or seasonal service industries
• Experience promoting recurring programs or memberships
• Experience working with U.S.-based customers
• Experience tracking sales metrics (conversion rates, close rates, renewals)

Ideal Candidate Profile

You are someone who:

• Responds quickly and moves with urgency
• Enjoys closing sales and tracking performance metrics
• Is disciplined with follow-ups
• Handles objections confidently without sounding pushy
• Protects every sales opportunity
• Balances revenue growth with strong customer care
• Takes ownership of results

Requirements

Professional and quiet remote work setup (PC) with reliable high-speed internet.
Strong Zoom presence and polished communication skills.
Ability to manage inbound and outbound calls while maintaining CRM discipline.
Submission of an introductory video is required as part of the hiring process.