Work From Home Travel Customer Support Specialist

Job Description

We are looking for a dependable and service-focused Work From Home Travel Customer Support Specialist to assist clients throughout the travel planning and booking process. This role emphasizes clear communication, organization, and follow-through to ensure each client receives accurate information and consistent support. The position is fully remote and offers flexibility while maintaining clear workflows and expectations.

In this role, you will communicate with clients to gather trip details, answer questions, and assist with organizing arrangements. You will research destinations and lodging, support itinerary preparation, coordinate bookings, and confirm reservations. Maintaining accurate documentation and providing timely updates are key responsibilities. You will also assist with changes or documentation needs before, during, and after travel.

This position is well suited for individuals who enjoy helping others, working independently, and delivering dependable customer service without sales or quotas.

Key Responsibilities

• Communicate with clients to gather needs and preferences

• Research travel options and assist with planning

• Coordinate bookings and confirmations

• Prepare itineraries and documentation

• Provide ongoing support and updates

• Maintain accurate client records

Qualifications

• Strong communication and interpersonal skills

• Attention to detail and time-management abilities

• Comfortable working independently

• Customer service experience helpful but not required

What We Offer

• Flexible work-from-home schedule

• Structured training and onboarding

• Ongoing professional development

• Supportive team environment